Could it be 25 years already that the TV ad spot “This is Not Your Father’s Oldsmobile” (see video below, starring the still-slender William Shatner) became an instant classic?! The catchy phrase was quickly adopted in any context (“This is not your father’s whatever”) reflecting the gestalt of the era. In other words: things had changed…
Yet perhaps the change mantra has never been so applicable as in marketing today. The game has changed, and for many reasons. To commemorate the New year, below are some of the key ones we see: the trends we see coming at us less like an Olds and more like a Corvette:
- CONSUMER AS CREATOR. God forbid you asked the customer to help develop your product! You only dared came out with it after exhaustive research, branding and budgeting. In today’s era of crowd funding and social signals (“Like”, “Follow”, etc), consumers want to share in the creative process.
- CALLS TO ACTION VS. CAMPAIGNS. Used to be you planned a nice and orderly campaign months in advance and ran it on the media schedule you chose. Today, you need to communicate with your customer all the time: they pick the time they want to receive your (timely and relevant) message.
- MOBILE MATTERS. It’s all about the smartphone now. If you don’t have a mobile app you lose cred with consumers, period.
- SOCIAL STRATEGY SMARTS. Before, getting your company name or product up on Google was enough. Now, with tighter content controls, search engine optimization (SEO) has become quite a science. With SE recognition of complete questions instead of just keywords, this provides more opportunity for capturing them (the good news), but you have to keep working at it.
- INBOUND ABOUNDS. It’s not about pushing your product out the door any more. Attracting customers by the online content you create and the value your company provides is the all-important pull strategy that builds long-term loyalty.
- OMNICHANNEL SURFING. Back in the day, it was solely the bricks & mortar that counted. Today, you may still want to get them in the store but the outreach now involves additional platforms, all working together to achieve “omnichannel”, or seamless shopping experience for the customer. (We’ve posted about this trend a few times, so please check out the topics on right)
- B2B SPECIALTY. More than at any other time, business-to-business marketing is becoming a recognized and respected specialization. Helping businesses do business better is critical in these times of reduced resources, higher costs, aggressive competitors and demanding consumers.